Anima uses OpenAI models to cut clinic wait times by 75%

Anima, a UK-based healthcare AI company, reduced clinic phone wait times by 75% using OpenAI models, cutting them from 40–50 minutes to 10 minutes. CEO Shun Pang highlighted OpenAI’s superior intelligence and steerability via in-context learning. Anima’s AI receptionist, Andi, generates structured medical histories, reviewed by clinicians. 86% of patients would reuse Andi, with elderly users particularly satisfied. Document and Scribe products streamline workflows, improving document processing and reducing note creation time. Anima has served over 14 million UK patients, clearing more than 100,000 document backlogs within days. Shun noted these advancements ensure timely care and reduce clinician workload. Clinics now resolve most cases within 24 hours, with a median resolution time of 3.5 hours. Clinical coding adapts to practices using in-context learning, enabling up to 60 documents per hour. Engineering Lead Michael Skupien emphasized the complexity of clinical coding, noting the vast number of SNOMED codes. Anima’s AI integration is seen as a practical step toward personalized, efficient care.