Building trust in AI drives better returns for companies

New research from SAS indicates that companies adopting trustworthy AI practices are more likely to achieve significant returns on their technology investments. However, trust remains a challenge, with 97% of users frequently overriding AI recommendations. Employees also show less confidence in increasingly autonomous AI agents. Jay Upchurch, SAS Executive Vice President and Chief Information Officer, discussed these findings on Bloomberg Television with Anna Edwards. The study highlights the critical role of trust in maximizing the benefits of AI adoption. Despite the challenges, the research underscores the importance of fostering trust to enhance the return on investment for AI technologies. Upchurch emphasized the need for companies to prioritize trust-building strategies to fully leverage AI capabilities. The findings suggest that trust is a key factor in determining the success of AI implementations across various industries.