DeepSeek service outage leads to full refund and bonus points for affected users

On October 15, DeepSeek's web and API services experienced an outage that lasted nearly five hours before being resolved. In response, DeepSeek's official open platform announced compensation for all API users, refunding expenses incurred within seven days. Tencent's WorkBuddy and CodeBuddy later announced additional compensation for users affected by the outage. Users who used DeepSeek models in WorkBuddy or CodeBuddy between October 8 and 14 received a full refund of their consumed points, expected within seven working days. Additionally, all domestic users of WorkBuddy and CodeBuddy were given 500 bonus points, which can be claimed manually by October 22 at 24:00, with a validity period of one month. The incident marked the largest service disruption for DeepSeek this month, with users reporting 'server temporarily unavailable' errors and WorkBuddy advising to switch to other models due to DeepSeek's original factory issues.