Google introduces Gemini feature for handling business calls on pixel 11
Google has launched an 'early experiment' feature on the Pixel 11, allowing users to delegate local business calls to Gemini. This feature enables users to make reservations, check product availability, or reschedule appointments without manually dialing businesses.
According to Google, users do not need to initiate the call; they can simply instruct Gemini via the Gemini app on their Pixel device. Gemini will handle the call, navigate automated menus, wait on hold, and manage the conversation with the business representative.
Users retain control with a live transcript and the ability to intervene at any time. The feature is part of Google's ongoing efforts to integrate AI into everyday tasks, enhancing user convenience and efficiency. The Verge reported on the development, highlighting the potential impact of this innovation on customer service interactions.