Users Resist AI Intermediaries, Preferring Direct Human Connection

Greg Brockman, OpenAI's president and co-founder, observed how users respond when ChatGPT integrates with Slack. People express discomfort when AI bots request help directly, even if they would readily assist a colleague with the same task. This behavior underscores the value users place on direct human relationships and mutual support. Brockman argues that AI should enhance time and strengthen connections between people rather than inserting itself as a layer that creates distance.