Uber's AI integration sparks employee concerns amid 10% global layoffs

Uber has expanded the use of AI across its operations, with employees reporting significant changes in their workflows. Six recently laid-off workers noted that AI tools have become more prevalent in their tasks, with some completing work in a fraction of the time. The company announced layoffs of approximately 3,300 employees this month, though CEO Dara Khosrowshahi did not cite AI as a primary reason. Employees described AI as both a powerful and disruptive force, with some managers pushing for its use in customer meetings and internal communication. Genie, an AI chatbot deployed last year, now handles many tasks previously managed by managers. However, some employees faced conflicting guidance, with managers warning against relying too heavily on AI. One former employee highlighted the company’s cautious approach, including dedicated training sessions and restrictions on AI-generated content. Despite increased AI investment, Uber’s executives reported that productivity gains have not met expectations.